1. Our Commitment

At IPTV Maple, your satisfaction is a top priority. We are committed to delivering a premium IPTV service. If you are not fully satisfied, we offer a 30-day money-back guarantee under the conditions described below.

This policy applies to all subscriptions purchased on our website https://iptvmaple.net/.

2. 30-Day Money-Back Guarantee

2.1 Eligibility Conditions

You may request a full refund if:

• You submit your request within 30 calendar days of your first payment.
• It is your first subscription to our services (existing customers or users who already received a refund are not eligible).
• You attempted to resolve technical issues with our support team.
• Your account has not been suspended or terminated for violating our General Terms.
• You have not abused the service (account sharing, excessive bandwidth use, etc.).

2.2 Accepted Refund Reasons

Refund requests are generally accepted for:

• Persistent technical issues: inability to access the service despite support assistance.
• Insufficient streaming quality: constant buffering or frequent unresolved interruptions.
• Compatibility issues: inability to run the service on supported devices.
• Non-conforming content: significant difference between promised and available content.
• Non-activation: inability to activate your subscription within 48 hours.
• General dissatisfaction: service does not meet expectations, with no abuse identified.

3. Exclusions and Refusal Cases

Refund requests will be refused in the following cases:

• Deadline exceeded: request made after the 30-day period.
• Automatic renewals: renewed subscriptions are not eligible (except proven technical issues).
• Violation of terms: account sharing, access resale, fraudulent use, illegal activity.
• Change of mind after the 30-day guarantee period.
• Internet connection problems caused by your internet provider.
• Hardware incompatibility when devices do not meet minimum requirements.
• Clear abuse: repeated refund requests or multiple account creation.
• Promotions and special offers: subscriptions purchased with significant discounts (subject to specific offer terms).

4. Free Trial Period

4.1 7-Day Free Trial

We may offer a 7-day free trial so new customers can test the service without commitment.

• No payment is charged during the trial period.
• You can cancel at any time during the trial at no cost.
• If you do not cancel before trial end, your paid subscription starts automatically.
• Only one trial period is allowed per person, address, and household.

4.2 Refund After Free Trial

If you used a free trial and then subscribe to a paid plan, the 30-day refund guarantee starts from your first payment date.

5. Refund Request Procedure

5.1 How to Submit a Request

To request a refund, follow these steps:

• Contact support by email at [email protected].
• Use subject line: "Refund Request - [Your Order Number]".
• Include your full name and registration email address.
• Include your order number or transaction ID.
• Provide a detailed reason for your request and a description of issues encountered (if applicable).

Our support team may ask you to try troubleshooting steps, provide screenshots or additional details, or test on another device before final review.

We review requests and respond within 3 to 5 business days.

5.2 Processing Timeline

• Request review: 3 to 5 business days.
• Refund processing after approval: 5 to 10 business days.
• Credit posting on your account: 5 to 15 business days depending on your bank or payment processor.
• Estimated total timeline: up to 15 to 30 calendar days.

6. Refund Terms

6.1 Refund Method

Refunds are issued using the original payment method whenever possible:

• Bank card: refund to card within 5 to 15 business days.
• PayPal: refund to PayPal account within 3 to 7 business days.
• Bank transfer: refund by transfer within 7 to 15 business days.
• Cryptocurrency: refund in equivalent euros by bank transfer or PayPal (direct crypto reversal is not available).

6.2 Refunded Amount

• Full refund: 100% of amount paid for your first subscription (excluding potential bank fees).
• Transaction fees: third-party payment processing fees (about 3% to 5%) may be deducted.
• Promotional offers: refund is based on the amount actually paid.

7. Partial Refunds

In some exceptional situations, we may offer a proportional partial refund:

• Extended service outage: when the service was unavailable for a significant period.
• Partially resolved issue: when the issue was resolved late in the subscription period.
• Justified early termination: exceptional circumstances after the guarantee period.

Any partial refund amount is calculated pro rata for the unused period.

8. Renewals and Multiple Subscriptions

8.1 Automatic Renewals

• Automatic renewals are generally not eligible for refunds.
• You receive an email reminder 7 days before automatic renewal.
• You can cancel renewal at any time from your customer area.
• Exception: major technical issue reported within 72 hours after renewal.

8.2 Multiple Subscriptions

If you hold multiple active subscriptions, the 30-day guarantee applies only to the first subscription purchased.

9. Cancellation Without Refund

You may cancel your subscription at any time, but:

• After the 30-day guarantee period, no refund is due.
• Your access remains active until the end of your paid period.
• Automatic renewal will be disabled.
• You will not be charged again in the future.

To cancel, sign in to your customer area or contact us at [email protected].

10. Force Majeure

In case of events beyond our control (natural disasters, internet infrastructure failures, major cyberattacks, or government decisions), we reserve the right to:

• Temporarily suspend the service without refund obligation.
• Extend your subscription by a duration equivalent to the interruption.
• Offer a proportional partial refund if the interruption exceeds 15 days.

11. Alternatives to a Refund

Before a full refund, we may offer:

• Advanced technical support: personalized assistance to resolve issues.
• Migration to another server: if performance problems persist.
• Credit for a future subscription: value higher than amount paid.
• Plan adjustment: switch to a lower plan with refund of the difference.
• Free extension: extra time added to your current subscription.

12. Disputes and Mediation

12.1 Amicable Resolution

In case of disagreement about a refund, we prioritize amicable resolution. Contact our customer service at [email protected] so we can find a satisfactory solution.

12.2 Consumer Mediation

In accordance with the French Consumer Code, if no amicable solution is found, you can use a consumer mediator free of charge via the European online dispute resolution platform:

https://ec.europa.eu/consumers/odr

12.3 Legal Action

As a last resort, disputes will be submitted to competent courts in accordance with our Legal Notices.

13. Fraud Prevention

We reserve the right to refuse or cancel any refund request in case of:

• Suspected fraud or abuse (repeated requests, multiple accounts).
• Use of false information during registration.
• Chargeback initiated without contacting us first.
• Violation of the General Terms of Use.

Accounts involved in fraudulent activity will be permanently banned without refund possibility.

14. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes become effective immediately after publication on this page.

The applicable terms are those in force on your purchase date. Later changes do not affect subscriptions already purchased.

We will notify you of any significant change by email or website notification.

15. Contact

For any question about this Refund Policy or to submit a request:

• Email: [email protected]
• Website: https://iptvmaple.net/
• Response time: 24 to 48 hours (business days).

Effective date: February 4, 2026

By subscribing to our services, you accept this Refund Policy.