Privacy Policy

Last updated: February 4, 2026

1. Introduction

IPTV Maple (hereinafter "we", "us", "our", or the "Service") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website https://iptvmaple.net/ and our IPTV services.

By using our services, you agree to the practices described in this policy. If you do not agree with these terms, please do not use our services.

2. Data Controller

IPTV Maple
Website: https://iptvmaple.net/
Email: [email protected]

3. Data We Collect

3.1 Information You Provide

Registration information: first name, last name, email address, phone number
Payment information: payment data is processed securely by certified payment providers (for example Stripe, PayPal). We never store your full banking details
Account information: login credentials, usage preferences
Communications: content of messages you send when contacting us

3.2 Information Collected Automatically

Technical data: IP address, browser type, operating system, device identifier
Usage data: visited pages, session duration, clicked links
Cookies and similar technologies: see our cookies section
Streaming data: watch history, content preferences (anonymized where applicable)

4. How We Use Your Data

We use your personal data to:

Service delivery: create and manage your account, process subscriptions, and provide IPTV content access
Communication: send order confirmations, account information, and service updates
Customer support: answer your requests and resolve technical issues
Service improvement: analyze usage to improve functionality and performance
Marketing: send promotional offers (only where you have consented)
Security: detect and prevent fraud, and protect against abuse
Legal compliance: meet applicable legal and regulatory obligations

5. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your data on the following legal bases:

Contract performance: necessary to provide our IPTV services
Consent: for marketing communications and certain cookies
Legitimate interest: to improve services, ensure security, and prevent fraud
Legal obligation: to comply with applicable laws (accounting, tax, and related duties)

6. Data Sharing

We never sell your personal data. We may share your information only in the following cases:

Service providers: web hosting, payment processors, emailing services, analytics tools (all bound by confidentiality obligations)
Legal obligations: where required by law or to respond to legal process
Protection of rights: to protect our rights, property, or user safety
Business transfer: in case of merger, acquisition, or asset sale (your data may be part of transferred assets)

7. International Data Transfers

Your data may be transferred to and stored on servers outside the European Economic Area (EEA). When this happens, we ensure that:

Transfers are made to countries recognized by the European Commission as providing an adequate level of protection, or
Appropriate safeguards are in place (such as EU Standard Contractual Clauses)
Your rights remain protected in line with GDPR requirements

8. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected:

Account data: during your subscription and up to 3 years after contract end
Payment data: according to accounting and tax obligations (up to 10 years where required)
Marketing data: until consent is withdrawn or after 3 years of inactivity
Cookies: maximum retention period of 13 months

After these periods, data is securely deleted or anonymized.

9. Data Security

We implement technical and organizational security measures to protect your data:

SSL/TLS encryption for communications
Secured servers with firewall and intrusion protection
Strictly limited access to authorized personnel only
Two-factor authentication where available
Regular encrypted backups
Periodic security reviews

However, no internet transmission method is fully secure. We cannot guarantee absolute security.

10. Your Rights (GDPR)

Under GDPR, you have the following rights:

Right of access: obtain a copy of your personal data
Right to rectification: correct inaccurate or incomplete data
Right to erasure: request deletion of your data ("right to be forgotten")
Right to restriction: limit how your data is processed
Right to data portability: receive your data in a structured format and transfer it
Right to object: object to processing (especially for marketing)
Right to withdraw consent: at any time, without affecting prior lawful processing
Right to lodge a complaint: with a supervisory authority such as the CNIL

To exercise your rights, contact us at [email protected].

We will respond within one month at most.

11. Cookies and Similar Technologies

11.1 Types of Cookies Used

Essential cookies: required for site operation (login, checkout/session)
Performance cookies: website usage analysis (for example Google Analytics)
Functional cookies: remember your preferences (language, theme)
Marketing cookies: personalized advertising (only with your consent)

11.2 Cookie Management

You can manage cookie preferences through our consent banner or your browser settings. Refusing certain cookies may limit access to some features.

12. Marketing and Communications

We may send marketing communications if:

You have given explicit consent
You are an existing customer and we offer similar products/services (legitimate interest where applicable)

You can unsubscribe at any time by:

Clicking the unsubscribe link in our emails
Changing your preferences in your account
Contacting us at [email protected]

13. Minors

Our services are not intended for persons under 18 years old. We do not knowingly collect personal data from children. If we discover such data has been provided, we will delete it promptly.

14. Links to Third-Party Sites

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their privacy policies.

15. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons.

In case of material changes, we may notify you by:

Email sent to the address linked to your account
Notification on our website
Updating the "Last updated" date at the top of this page

We encourage you to review this page regularly.

16. Contact and Complaints

For any question regarding this Privacy Policy or to exercise your rights, contact us:

Email: [email protected]
Website: https://iptvmaple.net/

If you are not satisfied with our response, you may lodge a complaint with the CNIL:

Commission Nationale de l'Informatique et des Libertes (CNIL)
3 Place de Fontenoy - TSA 80715
75334 PARIS CEDEX 07
Website: www.cnil.fr